Customer Quotient

The Brands That Make Customers Feel Respected

Harvard Business Review

A Simple Lesson Most Airline Managers Never Have Learned: Customer-Focus Is Important


Outside In with Charles Trevail

The Customer Centricity Podcast

From A to Gen Z

What Big Grocery Stores Are Doing to Keep Consumers Coming Back


Getting the Most from an Online Customer Community

Harvard Business Review

Customer Inside: A practitioner’s guide to online insight communities and how to make the most of them

Get Creative to Get Inspired by Your Customers

Customer Loyalty is a Sentiment, not a Scheme

Jessica DeVlieger

Why Knowing Your Customers Improves Your Business

Charles Trevail

How Millennials are Reshaping Health and Wellness

Moving at the Speed of Business

Don’t Create Programs for Patients — Co-create With Patients


How Consumers Can Strengthen The Manufacturer-Retailer Relationship


The Collaborative Advantage: 7 Ways to Combine Big Data Methods with Active Customer Collaboration