What Information We Collect and How We Use it
The information we collect on our Site and through Communities generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information. Personally Identifiable Information refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we may collect when you use our Site or become a member of a Community may include, for example, your name and email address. Non-Personally Identifiable Information refers to information that does not by itself identify a specific individual. If we do combine Non-Personally Identifiable Information with Personally Identifiable Information, the combined information will be treated as personal information for as long as it remains combined.
In general, any information you provide may be used in the following ways:
- to determine whether you meet the criteria for online market research projects conducted by C Space (a “Community”);
- to communicate with you regarding C Space’s services and/or your participation in a Community;
- for market research conducted on behalf of a C Space client;
- to analyse, evaluate and/or improve C Space’s website, services and/or market research tools.
Information Provided Through Our Website
You may choose to share Personally Identifiable Information, for example your name or email address, by completing a form on this website. When you provide Personally Identifiable Information to us, we may ask if you want to receive future marketing information and communication from us, such as newsletters, email or other information. You can choose not to receive this communication, if you wish. If you have already chosen to receive such communication, you can ask us to stop by clicking the opt-out link on any email communication, or by emailing a request to email@example.com.
Your information may also be used to help us track the way you use our site and our products. We may also combine the information you provide with information that we collect separately, including information you have provided to other organisations (with consent that it can be shared) as well as public information. All of this information will help us to better understand your needs and how we can improve our products and services. In order to do this, we may also share your information with companies who carry out work for us. These companies have agreed to only use your information in the way we tell them and to have procedures in place to protect that information. We do not share the information you provide with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure.
We may use the following types of Cookies within our Site and our mobile applications:
1. Strictly necessary cookies – “Strictly Necessary” cookies are required for the operation of the Site. These cookies let you access and navigate the Community and allow you to use essential features and secure areas. Without these cookies, services you have asked for cannot be provided. Please note that we do not use information gathered from these cookies for marketing purposes or for remembering where you’ve been on the internet.
2. Analytics cookies – These cookies allow us to track and analyse page visits and traffic sources so we can measure and improve the performance of our Site using a service provided by Google Analytics. They allow us to collect statistical information about our visitors, such as whether they have visited the Site before and the pages they view. This information is gathered anonymously; it does not enable us to identify who you are and we do not combine any analytic information we collect from these cookies with your personally identifiable information.
3. Preference cookies – These cookies may be used to save your personal preferences so that we can remember your settings and display personalised information to you the next time you visit. Generally, these types of cookies require you to “opt in” to store your preference.
4. Session cookies – These cookies store temporary information to enable Site functionality. They are automatically deleted when you close your browser.
5. Third Party cookies – These cookies may be set on our Site by other companies or “third parties”. These companies may collect data that enables them to display advertisements on other sites that are relevant to your interests or these cookies may be used to allow for functionality of third party applications or devices we offer on our Site. For more information on these cookies, please visit the relevant third-party website.
A list of cookies currently used on our Site may be found below:
|CSAUTH||Session or Persistent||Strictly necessary||Primary community authentication cookie, encrypted|
|UserNameValue||Persistent: 2 months||Preference||Stores user’s login name (if requested)|
|catapiauth||Session||Strictly necessary||Primary mobile API authentication cookie, encrypted|
|last-login-xsrf-error||Session||Strictly necessary||Cross site request forgery protection|
|__RequestVerificationToken_*||Session||Strictly necessary||Cross site request forgery protection|
|CSSessionTimer||Session||Strictly necessary||Session expiration warning time|
|community-culture||Session||Strictly necessary||Stores the Culture/UiCulture settings for the current community, for use early in the request pipeline|
|CatalystWURFL||Persistent: 12 hours||Analytics||Cookie used to disable back-end device recognition in case of errors|
|WurflCloud_Client||Persistent: 24 hours||Analytics, Strictly necessary, Third Party||Device detection cookie|
|__ControllerTempData||Session||Session||Used to support edge case user interface validation when needed to transmit user interface validation message between different pages|
|BrowserCheck||Session||Analytics||Browser optimisation & diagnostics|
|CcS||Session||Session||Activity list page expand state|
|hp_tour||Session & Local storage||Preference||First time feature use tour state|
|collab_tour||Session & Local storage||Preference||First time feature use tour state|
|BIGipServerpool.*||Session||Strictly necessary||Session affinity/load balancing state|
|CSpace_DisclaimerResult||Session||Session||Captures media upload agreement consent|
|ProfilePopulationTaken||Session||Preference||Controls display of prompt for additional profile data|
|UserNameLastChanged||Session||Preference||Tracks last time a user changed their name|
|HubCommunity||Session||Strictly necessary||Community messaging hub|
|*-messaging-sessions||Local storage||Strictly necessary||Tracks open IM messaging sessions|
|boardContinues||Local storage||Analytics||Number of times user resumes editing a specific collaboration board|
|boardDuration||Local storage||Analytics||Time spent editing a collaboration board|
|badgesJson||Local storage||Preference||Tracks number of unread items for user|
|scayt_verLang||Session||Third Party||TinyMCE spellchecker version information|
|TinyMCE*||Session||Third Party||TinyMCE spellchecker utility|
|TinyMCE_*||Session||Third Party||TinyMCE spellchecker utility|
|__utma||Persistent||Analytics, Third Party||Google Analytics|
|__utmv||Persistent||Analytics, Third Party||Google Analytics|
|__utmb||Session||Analytics, Third Party||Google Analytics|
|__utmz||Persistent||Analytics, Third Party||Google Analytics|
|opentok_client_id||Session||Third Party, Session||Third party video chat session management|
Information Provided Through Communities
Your selection for and/or participation in an online Community may require you to submit Personally Identifiable Information to C Space. This information will be used for market research purposes and to contact you regarding Community participation and not for direct marketing purposes (however, if you have provided your information to C Space in other ways, such as through our website, we may use your information to contact you as set forth above).
In some circumstances, the information you provide may include sensitive personal information (ethnicity, income, education, etc.). C Space collects such sensitive information solely for meeting C Space’s (and its client’s) market research goals, specifically, collecting this sensitive information allows C Space and its client to create a balanced community reflective of a certain consumer population or its segments. Such information is not collected for any discriminatory purposes. You will always retain the right not to answer any question with which you do not feel comfortable.
Other than as set forth above, we may use and/or disclose your information, including your Personally Identifiable Information, in the following circumstances:
- Although unlikely, your Personally Identifiable Information maybe disclosed to the governments, courts, law enforcement or regulatory agencies under a lawful order in a jurisdiction where you are located and/or where your personal information is stored and/or processed. You cannot opt out of disclosure of your personal information if required by lawful order.
How We Protect Your Information
We use reasonable technological and physical safeguards to protect Personally Identifiable Information you provide to us from loss, misuse and unauthorised access, disclosure, alteration and destruction. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
Storage and Processing of Personal Information
Personally Identifiable Information collected on this website or in a Community may be hosted, stored, processed or supported in your country of residence or any other country in which C Space or its affiliates, subcontractors or agents maintain facilities and by using the site or participating in a Community, you consent to any transfer of information outside your country of residence. If information is transferred outside your country of residence it will be treated in accordance with applicable data protection laws.
Further, any of your Personally Identifiable Information may be directed to a third party site administered and hosted by a third party vendor retained by C Space for processing provided, that in such event, the third party vendor will have no right to use any such information other than uses necessary to fulfil its services to C Space.
C Space will retain your information for a reasonable period and not longer than allowed by applicable law.
How to Correct or Remove Personally Identifiable Information
If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like to review, correct or remove it from our records, please contact your community facilitator or firstname.lastname@example.org.
Transfers of Information and Compliance with EU-US Privacy Shield and Swiss Safe Harbour Programs
We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries (such as the U.S.), we will protect that information as described in our policies.
C Space has certified its participation, and compliance with, the US Department of Commerce EU-US Privacy Shield Framework and the US-Swiss Safe Harbour program regarding the transfer of personal information from European Union member countries and Switzerland to the United States. In addition to these terms, transfers of personal data from the European Union or Switzerland are subject to our additional EU-US Privacy Shield and Swiss Safe Harbour Policy, which can be found below and at privacyshield_en-gb.
Additional information about the Swiss Safe Harbour principles and certification process can be found at export.gov/safeharbor.
Links to Third Party Sites and/or Integration with Third Party Services
Our Site and Communities may interface with third party sites and services, (for example, Facebook® or other third party applications or services). Our Site and Communities may also contain links to websites operated and maintained by third parties, over which we have no control.
Currently, to help facilitate login to our communities, we may offer in some Communities, at the Sponsor’s discretion, a sign-on service that allows you to sign into your Community using login credentials from your Facebook® account. This allows you to associate your existing Facebook® profile with your C Space account. By linking these accounts, C Space will have access to certain profile information contained within your Facebook® profile such as your full name, email, locale, gender, profile picture, as well as other publicly available profile information. No Community content will ever be shared on Facebook® without your express permission. You can disassociate your Facebook® account from your Community account at any time by clicking “Unlink” on your Member Profile page.
Use of the C Space Mobile Application
In some Communities, members may have the option to participate in Community activities on their mobile device through C Space’s mobile application. Use of the mobile application is voluntary and optional. Members who choose to use the mobile application must provide their Community login and password to access and complete mobile Community activities. The mobile application may request your permission to collect location data and/or may request access to multimedia stored on your mobile device (i.e. photos or videos). Location data is not required for participation in Community activities; if you do not wish for your location data to be submitted, please respond accordingly when prompted on your mobile device. Multimedia will only be collected from your device if you affirmatively select it for submission through the application (i.e. you chose an image or video to submit for a Community activity). You can change your permissions with respect to location data and multimedia sharing through the settings feature on your mobile device. Any information and content collected through the mobile application will be used consistent with this Policy and the policies and agreements applicable to your Community.
Use of the mobile application may not be available in all Communities, at the Sponsor’s discretion.
Questions or Feedback
Effective Date: 23 September 2016